Privacy Policy

Find out how we use and protect the personal data that you provide to us.

We are committed to preserving the privacy of all visitors to www.plasticboxshop.co.uk (the Website). Please read the following Policy to understand:

  • the personal data we collect about you;
  • the purpose for which we collect personal data about you;
  • the manner in which we process your personal data;
  • with whom your personal data might be shared; and
  • how we protect the personal data which you provide to us.

By either registering as a user of any services provided by us on this Website and/or by using this Website generally, you consent and agree to the use of your personal data by us in accordance with this Policy.

The Website and its webpages are operated by Plastic Box Shop Limited, a company registered in England and Wales (company number 06529309), and is a subsidiary of What More UK Limited. Our registered office is: Pendle Court, 4 Mead Way, Padiham, Burnley, Lancashire, BB12 7NG. Our VAT registration number is GB 931 6466 19.

Plastic Box Shop Limited and the different brands which belong to What More UK Limited are jointly referred to in this Policy as "we", "us" or "our". The brands which belong to the group include: Firsteel Limited, What More UK Limited, Plastic Box Shop, Wham World Limited, and Octoplus Limited.

What More UK Limited is a registered Data Controller with the Information Commissioner's Office (ICO) under registration number Z9321191. This means that we are responsible for, and control the processing of, the personal data we collect about you. Details of What More UK Limited’s notification to the regulator for data protection may be found in the ICO's Public Register of Data Controllers at www.ico.org.uk.

Your use of the Website is also governed by our general Terms and Conditions. Please ensure you have read and understood the Terms and Conditions in addition to this Policy.

PERSONAL DATA WHICH WE COLLECT

1.1 We collect personal data about you when you:

  • create a new user account with us on our Website;

  • purchase or make payments for any of our products or services ("Products");

  • contact us through our Website;

  • contact us by letter, email or telephone;

  • post material to our Website or social media pages;

  • complete customer feedback or surveys;

  • sign up for newsletters; or

  • enter competitions on our Website.

1.2 The personal data collected may include:

  • full name

  • postal address

  • email address

  • telephone number

  • payment details

  • your user account details

1.3 There may be instances where you provide us with information which is classified as "special categories of personal data" (for example, special delivery instructions related to a disability). We will only process such data to fulfil your order and in accordance with GDPR.

1.4 If you provide us with personal data relating to another person when you order a Product, you confirm that you have permission from that other person to share their data with us.

1.5 We may monitor and record communications (such as telephone conversations and emails) to maintain customer service standards, assist with staff training, and for fraud prevention.

USE OF  YOUR PERSONAL DATA

2.1 We may collect personal data about you so that we can:

  • register you with our Website and manage any account you hold with us

  • administer our Website services

  • fulfil our agreement with you and process payments

  • notify you about important changes and developments

  • analyse and profile your purchasing preferences

  • review, develop and improve our Products and services

  • conduct research, statistical analysis and behavioural analysis

  • respond to queries, refund requests or complaints

  • administer competitions

  • tailor our marketing communications to your interests

  • detect and prevent fraud

2.2 We will only use your personal data where permitted by law, such as:

  • to perform a contract with you

  • to comply with legal obligations

  • where you have given consent

  • where we have a legitimate interest (such as improving our Website or marketing relevant products)

MARKETING

2.3 We may send you information by post, email, SMS, or telephone about our products, services, and special offers that may interest you.

  • For email, SMS, and telephone marketing, we rely on your consent.

  • For postal marketing, we may rely on our legitimate interest to promote relevant products and services.

2.4 Your rights: You can withdraw consent or object to marketing at any time (see section 4 below).

THIRD-PARTY DIRECT MARKETING & ANALYTICS

We may use trusted third-party service providers to deliver relevant marketing communications or display advertising based on your browsing behaviour. We also use analytics tools (such as Google Analytics) to understand how visitors use our Website and to improve user experience. Some of these services (including Google Signals, if enabled) may collect data across multiple sessions and devices, including demographic data, and use it to deliver customised advertising. You can manage your consent for these cookies and tracking technologies via our Cookie Policy.

DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with:

  • other companies in the What More UK group (within the EEA)

  • our employees, agents, and service providers (including web hosting, payment processors, logistics, and ERP providers)

  • delivery partners

  • data profiling partners (to improve product recommendations)

  • anyone to whom we transfer our rights and duties under our agreement with you

  • authorities where required by law

We do not sell your personal data to third parties for marketing purposes.

HOW TO OPT-OUT OF MARKETING

If you no longer wish to receive our newsletters or promotional communications, you may opt out by:

  • following the "unsubscribe" link in any email communication;

  • calling 01609 760 773; or

  • emailing our Data Protection Officer at v.hargreaves@whatmoreuk.com.

HOW WE KEEP YOUR PERSONAL DATA SECURE

We have policies and procedures to ensure only authorised personnel can access your data and that it is stored securely. However, please note that the internet is not a fully secure medium.

HOW LONG WE KEEP YOUR PERSONAL DATA

We retain personal data for as long as necessary for the purposes outlined above or as required by law.

YOUR RIGHTS

You have the right to:

  • access the personal data we hold about you

  • correct or update inaccurate data

  • request deletion of your data (where applicable)

  • object to processing of your data

  • opt out of direct marketing

  • request data portability

You can exercise these rights by contacting our Data Protection Officer (see section 17).

COOKIES

We use cookies and similar technologies to operate our Website, improve performance, personalise content, and serve targeted advertising. For details on the types of cookies we use, how they work, and how you can manage them, please refer to our Cookie Policy.

ANTI-SPAM POLICY

We do not send unsolicited marketing emails and only contact individuals who have opted in or where there is a lawful basis to do so.

CONTACT US

If you have any questions about this Policy, you can contact:

Data Protection Officer
Plastic Box Shop (What More UK Limited)
Pendle Court, 4 Mead Way
Padiham, Burnley
Lancashire
BB12 7NG
Email: v.hargreaves@whatmoreuk.com
Tel: 01609 760 773

CHANGES TO THIS POLICY

We keep our Policy under regular review. Updates will be posted on this page and, where appropriate, notified to you by email.

Last updated: 24/09/2025